KAVUT ships to all global destinations* with insurance and tracking included. Please note we do not ship to P.O. boxes.
For destinations outside of Canada, any additional taxes and duties must be paid by the customer upon delivery.
*EXCLUDING THE RUSSIAN FEDERATION.
CANADA: All orders to Canadian destinations are shipped by Canada Post.
USA: All orders to American destinations are shipped by DHL.
INTERNATIONAL: All orders to International destinations are shipped by DHL.
Expedited : Below $300 : $10 - Ontario and Quebec (1-3 days), all other provinces (2-7 days)
: Over $300 : FREE SHIPPING - Ontario and Quebec (1-3 days), all other provinces (2-7 days)
Express : All orders : $15 - Ontario and Quebec (1 day), all other provinces (1-3 days)
Priority : All orders : Ontario and Quebec - $20 (next day), other provinces - $30 (next day)
Express : Below $300 : $15 (1 day)
: Over $300 : FREE SHIPPING (1 day)
Express : All orders : $30 (2-3 days)
*EXCLUDING THE RUSSIAN FEDERATION.
Please note days listed above refer to business days. Please allow up to 2 business day for us to process your order. Processing time is required to review order information and prepare the item(s) for shipping.
We accept returns for a refund.
KAVUT gladly accepts returns (less shipping and duties, if applicable) within 10 days of the order's delivery date.
Please contact us within 10 days of the order's delivery date to request a return authorization at firstname.lastname@example.org. Upon approval, a return authorization email will be sent with the full return procedure. Please note, all items must be shipped back to KAVUT within 10 days of requesting a return authorization.
Please note all sale merchandise, special orders, gift cards and earrings (for hygienic reasons) are final sale.
All returned merchandise must be in its original condition (unworn, undamaged or unaltered) and in its original packaging with original security tags attached on products. We cannot accept any returns or exchange merchandise with missing, removed or altered original tags (including security tags).
To complete a return, we require a receipt or proof of purchase. Please do not send merchandise back to the manufacturer.
Follow the link for instructions to complete a return:
Once the return is received and inspected, an email will be sent to notify that we have received the returned item(s). The customer will also be notified if the returned items have been approved or rejected. If the return is approved, the refund will be processed within 5 business days. If the return was sent past the 10 day return window, no refund will be made and the customer will forfeit the item(s) to KAVUT.
All returned merchandise should be declared as a "Return of Canadian Merchandise" on the customs declaration; without this the return may not be successful or may incur additional fees.
LATE OR MISSING RETURN:
If the refund has not been received after 5 business days from receiving the confirmation email please contact email@example.com
Only regular priced items may be returned, sale items cannot be returned.
To return item(s), request a return authorization at firstname.lastname@example.org before shipping item(s).
**For Canadian Returns, please follow the steps in the Return Authorization Email.
All returns are shipped to:
102 Scollard St, Toronto, Ontario, CA, M5R 1G2
Customers are responsible for paying shipping costs for returning item(s). Shipping costs are non-refundable. When a refund is received, any incurred costs (duty, taxes, C.O.D) of the return shipment will be deducted from your refund.
When shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WRONG ADDRESS, NON RECEIVED OR REFUSED ITEMS:
If the shipment fails to be delivered for any reason such as wrong address or customer refuses the ordered shipment from KAVUT, the customer is fully responsible for the original shipping charges and any taxes, duties, and/or custom charges that are incurred on the package on both original and return shipment.
You will receive the balance in store credit (excluding final sale itmes), less all above mentioned charges.
If you have any other questions, requests, comments etc, please do not to hesitate to contact us anytime at email@example.com.
Redeemable at KAVUT.com and the KAVUT (102 Scollard St, Toronto) - Not redeemable for cash - KAVUT is not responsible for lost, stolen or damaged gift certificates - No expiration date - Terms and conditions subject to change without notice - All terms enforced except where prohibited by law.
At KAVUT, we want to help you find exactly what you are looking for. If you are interested in an item that is sold out or different pieces from the designers we carry, we will do out best to find the item(s) and get them for you.
KAVUT will first contact the designers to check the availability for special orders. We will have the item(s) imported and shipped out as soon as they are received if the requested item(s) are in stock. Otherwise the item(s) will be made to order and have a lead time of approximately 6-8 weeks depending on the designer. All delivery dates and times given are estimates only.
All special orders require full payment in advance. Please note that special orders are not eligible for a refund nor exchange.
If you have any further questions about special orders, contact firstname.lastname@example.org.